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Shipping

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Mondays through Fridays 10:30AM - 6:00PM PST, excluding holidays). If we encounter any difficulties processing or shipping your order then you will be contacted either via E-mail or Phone.

You will receive an Order Confirmation E-mail informing you of the specific carrier used for delivery as well as the shipment Tracking Number for your order.

We ship via UPS, Fed Ex and USPS. We do not deliver to a P.O. Box Address. International orders are delivered within 10-14 Business Days after the item has been shipped. The estimated order delivery time includes the time it takes to process your order as well as handling of the item through the Customs.

Under normal circumstances, most orders ship out within 24-48 Hours. However, in case of large order volumes, weather conditions or any circumstances beyond our control, we will do our utmost to ship your order out as soon as possible.

If an item you ordered is out of stock then you will be contacted via Telephone and/or E-mail in order to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select another available product or cancel your order.

For additional questions, please call our customer service at: 1 (877) 218-7527

 
WHY BUY FROM US?
Member of BBB - Better Business Bureau
No LAB Treatment To Our Gemstones.
Insured Fedex, UPS & USPS Shipping
 
CUSTOMER SERVICE
30 Days Return Policy
1 Year Repair Warranty
Free Customization
FINANCE & PAYMENT OPTIONS
Lay-Away Payment Options
PayPal Safe & Secure
Cashier's Check - 1.5% Discount
MasterCard, Visa, AMEX, Discover
INTERNATIONAL ORDERS
Canada & United Kingdom
Canada : 1-877-218-7527
UK : 001-213-627-3040
 
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All the stones in our collection are 100% natural and untreated or otherwise notified. Stones like Kunzite, Tourmaline of all colors, Peridot, Aquamarine, Precious Topaz, Emerald from Panjshir, Ruby from Jagdalek, Pink Spinel from Tajikistan are bought by our expert team in the form of rough in big lots (sometimes in kilograms) and then cut in our own lapidary under the supervision of the same team. Stones are bought very carefully making sure that the lot is without any treatment. But, in case the lot has a stone with some treatment in it, in 99% of the cases the treatment shall be exposed during the cutting process. It is very rare that sometimes a slight treatment is not identified and a stone is sold as an untreated stone, but the chances of that are very slim. While buying from our website, this fact may kindly be kept in mind and should not be considered as a deliberate act from our part .We assure you of our best possible customer service as claimed by our company.
       
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